Head-to-head
Playback Health vs Sully.ai
A side-by-side, source-cited comparison. Clinical precision and note quality come from our hands-on testing; pricing, integrations and compliance from sourced facts. See how we score.
Playback Health
ProvisionalBest for hospitals and care organizations
Ambient scribe (Playback Pro) plus patient communication, designed to never fabricate clinical content.
From Contact sales
Read the full review
Sully.ai
TestedBest for clinics that want automation across the front desk, exam room and back office — not just the note
A "team of AI employees" for healthcare — seven specialized agents (Scribe, Receptionist, Coder, Nurse Triage, Pharmacist, Consultant, Interpreter) on one stack, with the broadest published compliance posture in the field.
From $79/provider/mo
Read the full reviewSide by side
| Dimension | Playback Health | Sully.ai |
|---|---|---|
| Score type | Provisional | Hands-on tested |
| Editorial score | 3.8 | 8.1 |
| Starting price | Contact sales | $79/provider/mo |
| Free tier | No | No |
| Free trial | 14-day free trial | No |
| HIPAA | Yes | Yes |
| SOC 2 | Not disclosed | Yes |
| GDPR | Not disclosed | Yes |
| Avoids training on your data | Yes (states it does not) | Not disclosed |
| Data residency | unknown | Not publicly disclosed |
| Named EHR integrations | 1 | 9 |
| Ambient notes | Yes | Yes |
| Multi-language | Not disclosed | Yes |
Bold values flag where one tool has a public advantage in our sourced data. “Not disclosed” never counts as a no.
When to pick which
Pick Playback Health when…
- Built for hospitals and care organizations
- Free trial: Playback Health (14-day free trial) vs Sully.ai (No)
- Avoids training on your data: Playback Health (Yes (states it does not)) vs Sully.ai (Not disclosed)
Pick Sully.ai when…
- Built for clinics that want automation across the front desk, exam room and back office — not just the note
- Score type: Sully.ai (Hands-on tested) vs Playback Health (Provisional)
- Editorial score: Sully.ai (8.1) vs Playback Health (3.8)
- Starting price: Sully.ai ($79/provider/mo) vs Playback Health (Contact sales)
- SOC 2: Sully.ai (Yes) vs Playback Health (Not disclosed)
- GDPR: Sully.ai (Yes) vs Playback Health (Not disclosed)
- Named EHR integrations: Sully.ai (9) vs Playback Health (1)
- Multi-language: Sully.ai (Yes) vs Playback Health (Not disclosed)
Pros & cons
Playback Health
Pros
- Anti-hallucination design emphasis
- Scribe + patient-comms in one
- Real hospital deployments; free trial
Watch-outs
- Pricing not public
- Compliance / EHR detail thin publicly
Sully.ai
Pros
- Multi-agent suite on one stack: Scribe + Receptionist + Medical Coder + Nurse Triage + Pharmacist + Consultant + Interpreter
- Broadest enumerated compliance list in our catalog: HIPAA + SOC 2 Type II + ISO 27001 + GDPR + PIPEDA + PDL
- Published per-provider pricing — $79/mo (Pro) and $99/mo (Premium)
- Broad EHR coverage: Epic, Cerner / Oracle Health, MEDITECH, Altera, MEDHOST, Veradigm, Allscripts, athenahealth + 50+ others
Watch-outs
- Multi-agent breadth is overkill if you only want a great scribe
- No published free tier or self-serve trial — demo-led onboarding only
- Data residency / hosting region isn't publicly disclosed
FAQ
Which is better, Playback Health or Sully.ai?
Sully.ai edges it on our editorial score (8.1 vs 3.8), but "better" depends on your jurisdiction, EHR and budget — see the side-by-side below.
Is Playback Health HIPAA compliant?
Yes — Playback Health states HIPAA compliance.
Is Sully.ai HIPAA compliant?
Yes — Sully.ai states HIPAA compliance.
What's the price difference between Playback Health and Sully.ai?
Playback Health starts at Contact sales; Sully.ai starts at $79/provider/mo. Pricing is as of 2026-05-20 — always confirm current figures with the vendor.
